At Gineek, we aim to provide a seamless and stress-free shopping experience. Our cancellation policy is designed to accommodate your needs while maintaining efficient order processing. This policy applies to all products and services offered on our website.
Eligibility for Cancellation
You may cancel your order if it meets the following criteria:
- The order has not been shipped.
- The order has not been processed for shipping.
If your order satisfies these conditions, you are eligible to proceed with the cancellation process.
Cancellation Process
To cancel your order, please contact our customer service team at [email protected]. In your email, include the following information:
- Order number
- Reason for cancellation
- Your full name and contact information
Our customer service team will review your request promptly. If your order is eligible for cancellation, we will proceed with the cancellation and notify you via email.
Refund Process
Once your order is successfully canceled, you will receive a confirmation email with details about the refund process. Refunds are typically processed within 5-7 business days. The time it takes for the refunded amount to reflect in your account may vary depending on your financial institution.
Please note that orders that have already been shipped or processed for shipping cannot be canceled or refunded under this policy.
Contact Us
If you have any questions or concerns about our cancellation policy, please contact us at [email protected]. Our team is here to assist you and ensure a smooth resolution.
Important Note
This cancellation policy applies exclusively to purchases made directly through the Gineek website. For purchases made through third-party retailers, please refer to their specific cancellation policies.
Thank you for shopping with Gineek! We appreciate your understanding and trust in us.