At Gineek, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a clear and straightforward return and refund policy to assist you. Please review the details below to understand how we handle returns and refunds.
Eligibility for Return
To qualify for a return, the following conditions must be met:
- The item must be returned within 18 days from the date you received it.
- The product must be unused, undamaged, and in its original condition, including all tags, labels, and packaging.
- Items that have been used, altered, or damaged after delivery are not eligible for return.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] with the following details:
- Order number
- Product name and item number
- Reason for the return
- Our customer service team will provide you with detailed instructions on how to return the item.
Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
Refund Process
Once we receive the returned item and verify that it meets our return policy requirements:
- We will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.
Exclusions
The following items are not eligible for return or refund:
- Final Sale Items: Products explicitly marked as final sale or non-returnable at the time of purchase.
- Custom Orders: Items that have been personalized, customized, or made to order based on your specifications.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact us at [email protected]. Our customer service team is available Monday to Sunday and will be happy to assist you.
Important Note
This return and refund policy applies only to purchases made directly through the Gineek website. For purchases made through third-party retailers, please refer to their specific return and refund policies.
Thank you for shopping with Gineek. We appreciate your trust in us and will do our best to ensure a smooth and satisfactory resolution for any return or refund requests.