At Gineek, your satisfaction is our top priority. If you’re not fully happy with your order, we offer a simple and transparent return and refund process.
1. Return Policy
- Return Window: Items can be returned within 30 days of receiving your order.
- Condition: Returned items must be in their original condition, unused, and in the original packaging.
- Free Returns: We cover the cost of return shipping, so you can return items at no additional charge.
2. How to Return an Item
- Contact Customer Service: Email us at [email protected] with your order number and reason for return.
- Receive Return Instructions: Our team will provide a return authorization and instructions.
- Package Your Return: Pack the item(s) securely in the original packaging, including all accessories, tags, and documentation.
- Shipping Label: We will send you a prepaid return shipping label. Print it and attach it to the package.
- Ship the Package: Drop off your package at the designated shipping carrier location provided in the instructions.
3. Refund Process
- Inspection: Once we receive your return, we will inspect the item(s) to confirm they meet the return criteria.
- Refund: After approval, we will process your refund. It may take 4–8 business days for the amount to appear in your original payment method, depending on your bank or payment provider.
- Exchanges: To exchange an item, return your product and place a new order after the refund is processed.
- Non-Returnable Items: Certain items, such as hygiene-related or safety products, are not eligible for return. These will be clearly marked as non-returnable in the product description.
4. Customer Service
For questions or assistance, please contact us:
- Email: [email protected]
- Phone: (+1) 774-383-7212
- Address: 88 Carriage Ln Apt C, Destrehan, LA 70047, United States
- Working Hours: 7 AM – 5 PM (Monday–Saturday)