Thank you for shopping at Gineek. This Shipping Policy provides important details about delivery times, costs, carriers, and tracking. Please read carefully before placing your order.
A. Shipping Costs
- Free shipping is available on all orders within the United States.
B. Domestic Shipping, Processing & Cut-Off Times
- Processing Time: 1–3 business days (Monday to Saturday).
- Shipping Time: 3–6 business days (Monday to Saturday).
- Order Cut-Off Time: 5:00 PM Eastern Standard Time (New York).
C. Change of Address
We cannot change the delivery address after the order has been shipped. If you need to update your shipping address, please contact us before the order is dispatched.
D. Canceling an Order
- If you change your mind before the order has been shipped, you may cancel it anytime before dispatch.
- If the order has already shipped, please refer to our Return & Refund Policy.
E. Damaged Parcel in Transit
- If your parcel is visibly damaged upon delivery, please refuse to accept it from the courier and contact our customer service immediately.
- If the parcel was delivered while you were not present, please contact our customer service team for further instructions.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
- Email: [email protected]
- Phone: (+1) 774-383-7212
- Address: 88 Carriage Ln Apt C, Destrehan, LA 70047, United States
- Working Hours: 7 AM – 5 PM (Monday–Saturday)